Terms of Service
Cloudreel Terms of Service ref. 20201021-01-EN
Terms & conditions
The following online subscription agreement “Agreement” forms the terms of supply for the CLOUDREEL Platform available on the Cloudreel sites.
The website cloudreel.io, cloudreel.se, cloudreel.com, faye.io and faye.app is owned and operated by CLOUDREEL AB (“CLOUDREEL”), a Swedish private limited company with postal address at Tegelbacken 4A, 111 51 Stockholm, Sweden (org. no. 556999-0111). CLOUDREEL may be contacted at help@Cloudreel.com.
- The CLOUDREEL platform
The CLOUDREEL Platform (“the Platform”) is a cloud-based software as a service (SaaS) tool where you may upload and store your own video clips, sounds and images (“Raw Material”). The Platform offers a number of different editing services that enables you to create finished videos based on your Raw Material (“the Products”).
1.1: Subscription options and ordering process
CLOUDREEL offers subscription plans with a monthly subscription fee:
The plans include a set number of initial users (seats), size of storage space, maximum video length and amount of video formats/sizes. The price and content of each subscription plan is according to the current price list, which is detailed on https://cloudreel.io/sv/priser/.
You are free to upgrade subscription plans at any time. There are no cancellations fees for upgrading to another subscription plan.
You are responsible for providing us with correct and updated contact information. CLOUDREEL is not liable for the failure of providing you with an order confirmation due to incorrect registration of your contact information.
- Prices and payment
2.1: The price and content of each subscription plan is according to the current price list, which is detailed on https://cloudreel.io/sv/priser/. All prices are excluding value added tax (VAT). The cost of the Platform includes full product capabilities within the chosen subscription plan. The cost is non-refundable.
2.2: The service is billed according to your chosen payment cycle, and in advance. Standard terms of payment are 30 days from the date the invoice is issued, unless another payment term has been agreed.
2.3: The platform offers a freelance booking service in the Services function, where customers can fill in a booking request for freelance videographers, payable on an hourly and/or day rate. These services are billed separately from your subscription, when a booking is confirmed.
This service is subject to availability. You may request Services by placing an order in the Platform. We will reply to your request as soon as possible with a response to whether our community have availability to deliver on your request or not, with a proposed production date. You may cancel the order within two hours after the order has been placed. You are required to notify us as soon as possible and no later than 24 hours prior to the commencement of the Service if you need to reschedule the filming date we have proposed for you. No-show or late notification is charged with full rates.
- Trial, cancellation and termination
3.1: CLOUDREEL now offers a 14-day test account for free. After expiration of the trial period, CLOUDREEL can close the Platform to you without any additional notice, if no agreement on extending the use of the Platform has been finalized. Videos created from the test account carry a discrete CLOUDREEL watermark.
3.2: You may terminate this Agreement at any time. You will be subject to payment of the subscription fee for the duration of your current agreement cycle, and following that the account will then not renew.
All CLOUDREEL subscription plans are subject to automatic renewal, unless you notify us of your wish to terminate the agreement before the end of your current period.
Upon termination of this Agreement, you will lose all rights granted to you under this Agreement at the end of the period, including access to the Platform, Raw Material, Products and all other material made available to you on the Platform. You are responsible for downloading all Products and other downloadable material before your subscription ends. CLOUDREEL is not responsible for providing you with any copy of Products or other material following that, and will delete all data within 7 days after the end of the current contract period.
3.3: CLOUDREEL may upon prior notice terminate this Agreement in the event of you;
- breaching any terms of this Agreement,
- failing to pay within 20 days of being due, or
- becoming insolvent or file for bankruptcy.
If you have breached this Agreement, we reserve the right to disclose all relevant information to law enforcement authorities and initiate legal proceedings against you for claims of compensation of all recoverable loss.
- Use of the platform
4.1: Username and password
Upon registering for an account with CLOUDREEL, you will be asked to create a username and password on the Platform. You are the only authorized user of your account and, accordingly, you must not disclose your username and/or password to anyone else. You should contact us immediately upon discovering any unauthorized use of your account or error in the operation of your username and/or password.
4.2: Use of the Raw Material
Information about the technical requirements for the Platform, including supported file formats, is detailed on the website www.Cloudreel.io. You are solely responsible for providing Raw Material in a file format supported by the Platform. CLOUDREEL is not liable for any corrupted files or other defects in the Raw Material provided by you, even if the defect may have been caused by technical errors on the Platform. CLOUDREEL is offering security copies of all material uploaded on the Platform, but is not liable for any missing, corrupted or defected files. You are solely responsible for ensuring safe security copies of all your Raw Material.
4.3: Copyright, personal data and acceptable use
You hereby declare that you either own or have secured the necessary rights to the Raw Material and all other information provided by you, and uploaded to your account. If applicable, you are responsible for obtaining appropriate consent and authorization for processing personal data. You are fully responsible for ensuring that the Raw Material or other information you upload to the Platform can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights. You agree that you will not, nor allow anyone else to use your account to:
Access or attempt to access the Platform which you have not purchased or subscribed to; to interfere with or disrupt the provision of the Platform or use the Platform in a way that interferes with anyone else’s use of the Platform; to further any criminal or fraudulent activity or to impersonate another person; to breach the rights of any person (including, but not limited to rights of privacy and intellectual property rights); to upload to the Platform any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, or offensive; or otherwise breach any acceptable use guidelines that we may issue from time to time.
4.4 Data processing and transfer
In providing the Services to you and in using the service providers referred to in this Terms of Service, you understand that information may be stored or processed by us in different locations around the world. For example, information collected within the European Economic Area (“EEA”) may be transferred to countries outside of the EEA for the purposes described in this policy. We utilize standard contract clauses approved by the European Commission, and rely on the European Commission’s adequacy decisions about certain countries, as applicable, for data transfers from the EEA to the United States and other countries. I complete list of active subprocessors and their locations is provided here: https://www.cloudreel.io/documents/data-subprocessors
4.5: Submitting video projects on the Platform
You will receive a confirmation by e-mail and in your user area immediately after submitting a project. You may cancel your project until CLOUDREEL has commenced with the completion of your video. Only cancellations placed in the Platform are valid. The option to cancel in the Platform will be deactivated when CLOUDREEL has commenced on delivering your video.
4.6: You grant CLOUDREEL permission to edit the raw materials and content submitted in your video project, as required to operate the service, thereby ensuring the completion of your submitted video project.
- The platform
5.1: CLOUDREEL has the exclusive and worldwide right to all intellectual property rights related to the Platform, both hardware and software, whether patentable or not and whether registered or not. This includes but is not limited to the construction, methods, concepts, designs and trademarks.
The Platform and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to us and our suppliers. The Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in the paragraph above.
- Software License
6.1: You are granted a non-exclusive and non-transferable license to use software included as the Platform (“License”). The software and any third-party software, documentation, interfaces, content, fonts and any data accompanying this License, whether on disk, in read-only memory, on any other media or in any other form are licensed, not sold, to you by CLOUDREEL, for use only under the terms of this License. CLOUDREEL and/or CLOUDREEL’s licensors retain ownership of the CLOUDREEL software itself and reserves all rights not expressly granted to you. CLOUDREEL, at its discretion, may make available or require future updates to the CLOUDREEL software. The CLOUDREEL software updates, if any, may not necessarily include all existing software features or new features that CLOUDREEL releases for newer models. The terms of this License, it will govern any software updates provided by CLOUDREEL that replace and/or supplement the original CLOUDREEL software product, unless such update is accompanied by a separate license in which case the terms of that license will govern such update.
The License does not comprise the right modify, adapt, update, patch, translate, reproduce, reverse engineer, decompile or disassemble the software.
- No warranty
7.1: No warranty for use of the Platform
CLOUDREEL may from time to time need to temporarily suspend services on the Platform due to software updates or maintenance of the Platform. All scheduled software updates or maintenance work will be notified to you in advance. CLOUDREEL shall correct any errors on the platform as soon as possible. Nevertheless, CLOUDREEL offers no warranty for compliance with any particular purpose, function, specification or expectation. We may not guarantee a specific time limit for correction of errors on the Platform, and we are not liable for any loss due to errors or downtime of the Platform, c.f. Section 10 of this document.
7.2: No warranty for the Products
If you are dissatisfied with the Products delivered by CLOUDREEL, you may complain to our Customer Service. Contact information to our Customer Service is detailed on the website Cloudreel.com. We will apply our best efforts to correct any errors in the Products. Nevertheless, CLOUDREEL offers no warranty for compliance with any particular purpose, function, specification or expectation.
CLOUDREEL shall in no event be liable for any lost profits, lost savings, loss of reputation, loss of goodwill, indirect, incidental, punitive, special or consequential damages arising out of or in connection with the sale of any products or services by CLOUDREEL or the use thereof, whether or not such damages are based on tort, warranty, contract or other legal theory, even if CLOUDREEL has been advised or is aware of the possibilities of such damages.
CLOUDREEL’s aggregate and cumulative liability towards you under any sale/agreement shall not exceed an amount of ten percent (10%) of the related sale/agreement.
Any claim from you for damages must be notified to CLOUDREEL within ninety (90) days of the date of the event giving rise to any such claim, and any lawsuit relative to any such claim must be filed within one (1) year of the date of the claim.
9.1 You agree to indemnify and hold CLOUDREEL, its affiliates, officers, employees, agents, consultants and advisers, harmless from any and all claims, including but not limited damages, legal fees, cost and expenses, from third parties arising in connection with the Products.
- Force Majeure
10.1 CLOUDREEL shall not be responsible nor liable to you for any failure to perform its obligations to you as a result of any strikes, work stoppages or labor unrest, earthquakes, fires, floods, storms or other natural disasters, shortages of materials or supplies or availability of goods or inventory, acts of war terrorism, crimes, unrest or violence, shipping or other transportation delays or restraints, acts laws, rules or regulations of any governmental or legal authority or any other cause or circumstance beyond CLOUDREEL s reasonable control whether or not foreseeable at the time of the confirmation of the order from you.
In case of such failure set forth above, the performance of CLOUDREEL’s obligations will be suspended for the period such failure continues, without CLOUDREEL being responsible or liable to you for any damage resulting thereof.
In the event that the force majeure extends for a period of three (3) consecutive months (or in the event that the delay is reasonable expected by CLOUDREEL to extend for a period of three (3) consecutive months), CLOUDREEL shall be entitled to cancel all or any part of the Agreement without any liability towards you.
- Links to third party websites
11.1 The Platform and the website Cloudreel.com may contain links to third-party web sites or services that are not owned or controlled by us. CLOUDREEL is not liable for such third party sites and assumes no claim of verification of the legal status of such sites, or whether the content featured on such sites are correct, legal and acceptable.
- Amendments to this agreement
12.1 This Agreement may be updated from time to time. You will be notified of any changes to this Agreement and provided with a 30 days’ time limit to accept the new Agreement. CLOUDREEL reserves the right to terminate this Agreement if you do not accept the updated Agreement as presented to you within the 30 calendar day time limit.
13.1 If any part of this Agreement is found to be invalid due to mandatory statutory law or a final legal judgment, it shall only affect those parts found to be invalid. The remaining parts of this Agreement will still be enforceable.
14.1 This Agreement has priority over any other terms, discussions, understandings, and agreements between you and CLOUDREEL.
- Dispute Resolution
15.1 Any dispute arising out of or in connection with this Agreement, which is not solved amicably, shall be submitted to the exclusive jurisdiction of the courts of Stockholm, Sweden.
- Governing Law
16.1 This Agreement is governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.
- Entry into force
17.1 This Agreement enters into force upon your acceptance of this Agreement by ticking off on the box “I am authorized to accept and hereby accept this Agreement on behalf of the customer” on the website Cloudreel.com.
- Changes to terms and conditions