Terms & conditions
The following online subscription agreement “Agreement” forms the terms of supply for the FAYE.io/CLOUDREEL AB Platform available on the Cloudreel sites.
The website faye.io, app.faye.io is owned and operated by CLOUDREEL AB (“FAYE.io”), a Swedish private limited company with postal address at Lilla Segersta, 746 93 Bålsta, Sweden (org. no. 556999-0111). FAYE.io may be contacted at email@example.com
1. The FAYE.io platform
The FAYE.io Platform (“the Platform”) is a cloud-based software as a service (SaaS) tool where you may upload and store your own video clips, sounds and images (“Raw Material”) to the asset library. The Platform offers several different editing services that enables you to create finished videos based on your Raw Material (“the Products”).
1.1: Subscription options and ordering process
FAYE.io offers subscription plans with a monthly/yearly subscription fee:
Plans include a specified number of seconds of produced videos per month, a set number of initial users – single or unlimited (seats), size of storage space, maximum video length and amount of video formats/sizes. The price and content of each subscription plan is according to the current price list, which is detailed on https://faye.io
You are free to upgrade subscription plans at any time. There are no cancellations fees for upgrading to another subscription plan.
You are responsible for providing us with correct and updated contact information. FAYE.io is not liable for the failure of providing you with an order confirmation due to incorrect registration of your contact information.
2. Prices and payment
2.1: The price and content of each subscription plan is according to the current price list, which is detailed on https://faye.io All prices are excluding value added tax (VAT). The cost of the Platform includes full product capabilities within the chosen subscription plan. The cost is non-refundable.
2.2: The service is billed according to your chosen payment cycle, and in advance. Standard terms of payment are are 30 days from the date the invoice is issued and with card or other payment using Stripe upon signup https://stripe.com/, unless another payment term has been agreed.
2.3: The platform offers a freelance booking service in the Services function, where customers can fill in a booking request for freelance videographers, payable on an hourly and/or day rate. These services are billed separately from your subscription, when a booking is confirmed.
This service is subject to availability. You may request Services by placing an order in the Platform. We will reply to your request as soon as possible with a response to whether our community have availability to deliver on your request or not, with a proposed production date. You may cancel the order within two hours after the order has been placed. You are required to notify us as soon as possible and no later than 24 hours prior to the commencement of the Service if you need to reschedule the filming date we have proposed for you. No-show or late notification is charged with full rates.
3. Trial, cancellation and termination
3.1: FAYE.io now offers a 7-day test account for free. After expiration of the trial period, FAYE.io can close the Platform to you without any additional notice, if no agreement on extending the use of the Platform has been finalized. Videos created from the test account can carry a discrete FAYE.io watermark.
3.2: You may terminate this Agreement at any time. You will be subject to payment of the subscription fee for the duration of your current agreement cycle and following that the account will then not renew.
All FAYE.io subscription plans are subject to automatic renewal, unless you notify us of your wish to terminate the agreement before the end of your current period.
Upon termination of this Agreement, you will lose all rights granted to you under this Agreement at the end of the period, including access to the Platform, Raw Material, Products and all other material made available to you on the Platform. You are responsible for downloading all Products and other downloadable material before your subscription ends. FAYE.io is not responsible for providing you with any copy of Products or other material following that, and will delete all data within 7 days after the end of the current contract period.
3.3: FAYE.io may upon prior notice terminate this Agreement in the event of you;
• breaching any terms of this Agreement,
• failing to pay within 20 days of being due, or
• becoming insolvent or file for bankruptcy.
If you have breached this Agreement, we reserve the right to disclose all relevant information to law enforcement authorities and initiate legal proceedings against you for claims of compensation of all recoverable loss.
4. Use of the platform
4.1: Username and password
Upon registering for an account with FAYE.io, you will be asked to create a username and password on the Platform. You are the only authorized user of your account and, accordingly, you must not disclose your username and/or password to anyone else. You should contact us immediately upon discovering any unauthorized use of your account or error in the operation of your username and/or password.
4.2: Use of the Raw Material
Information about the technical requirements for the Platform, including supported file formats, is detailed on the website faye.io. You are solely responsible for providing Raw Material in a file format supported by the Platform. FAYE.io is not liable for any corrupted files or other defects in the Raw Material provided by you, even if the defect may have been caused by technical errors on the Platform. FAYE.io is offering security copies of all material uploaded on the Platform, but is not liable for any missing, corrupted or defected files. You are solely responsible for ensuring safe security copies of all your Raw Material.
4.3: Copyright, personal data and acceptable use
You hereby declare that you either own or have secured the necessary rights to the Raw Material and all other information provided by you and uploaded to your account. If applicable, you are responsible for obtaining appropriate consent and authorization for processing personal data. You are fully responsible for ensuring that the Raw Material or other information you upload to the Platform can be legally uploaded, that the data is legal and that the data does not violate third party rights, such as privacy rights, publishing rights, copyright, contractual rights, intellectual property rights or other rights. You agree that you will not, nor allow anyone else to use your account to:
Access or attempt to access the Platform which you have not purchased or subscribed to; to interfere with or disrupt the provision of the Platform or use the Platform in a way that interferes with anyone else's use of the Platform; to further any criminal or fraudulent activity or to impersonate another person; to breach the rights of any person (including, but not limited to rights of privacy and intellectual property rights); to upload to the Platform any content that is unlawful, threatening, abusive, defamatory, pornographic, obscene, vulgar, indecent, or offensive; or otherwise breach any acceptable use guidelines that we may issue from time to time.
4.4 Sharing content within the Platform
You hereby confirm that when you share a film, scene, project or any other asset as "public" on the Platform, you hold all necessary rights to all material provided and that you have the authority to share the material yourself. You also grant the right for other users on the Platform to use the material you share freely without being able to claim in any way what is created by others through your material. You hereby grant FAYE.io rights to use content, which is shared "public" on the platform, in FAYE.io's own marketing and sales.
4.5: Data processing and transfer
4.6: You grant FAYE.io permission to edit the raw materials and content submitted in your video project, as required to operate the service, thereby ensuring the completion of your submitted video project.
4.7 Music rights All music is licensed through Universal Production Music. Through a license with FAYE.io, you have the right to use all music on the Platform for your videos. The license for the music includes web and social media channels. Music rights for TV, cinema and other similar market channels are NOT included in the license. On some platforms, for example YouTube, Universal Production Music's music may need to be whitelisted. If a video is flagged by the platform it's on and you need to take action, Universal Production Music can whitelist the channel you're using by referring to the agreement with FAYE.io
5. The platform
5.1: FAYE.io has the exclusive and worldwide right to all intellectual property rights related to the Platform, both hardware and software, whether patentable or not and whether registered or not. This includes but is not limited to the construction, methods, concepts, designs and trademarks. The Platform and all associated copyrights, know-how, trade secrets, trademarks and other intellectual property rights belong to us and our suppliers. The Agreement does not imply any right for the Customer beyond the limited rights of use expressly granted in the paragraph above.
6. Software License
6.1: You are granted a non-exclusive and non-transferable license to use software included as the Platform (“License”). The software and any third-party software, documentation, interfaces, content, fonts and any data accompanying this License, whether on disk, in read-only memory, on any other media or in any other form are licensed, not sold, to you by FAYE.io, for use only under the terms of this License. FAYE.io and/or FAYE.io's licensors retain ownership of the FAYE.io software itself and reserves all rights not expressly granted to you. FAYE.io, at its discretion, may make available or require future updates to the FAYE.io software. The FAYE.io software updates, if any, may not necessarily include all existing software features or new features that FAYE.io releases for newer models. The terms of this License, it will govern any software updates provided by FAYE.io that replace and/or supplement the original FAYE.io software product, unless such update is accompanied by a separate license in which case the terms of that license will govern such update.
The License does not comprise the right modify, adapt, update, patch, translate, reproduce, reverse engineer, decompile or disassemble the software.
7. No warranty
7.1: No warranty for use of the Platform
FAYE.io may from time to time need to temporarily suspend services on the Platform due to software updates or maintenance of the Platform. All scheduled software updates or maintenance work will be notified to you in advance. FAYE.io shall correct any errors on the platform as soon as possible. Nevertheless, FAYE.io offers no warranty for compliance with any particular purpose, function, specification or expectation. We may not guarantee a specific time limit for correction of errors on the Platform, and we are not liable for any loss due to errors or downtime of the Platform, c.f. Section 10 of this document.
7.2: No warranty for the Products
If you are dissatisfied with the Products delivered by FAYE.io, you may complain to our Customer Service. Contact information to our Customer Service is detailed on the website faye.io. We will apply our best efforts to correct any errors in the Products. Nevertheless, FAYE.io offers no warranty for compliance with any particular purpose, function, specification or expectation.
FAYE.io shall in no event be liable for any lost profits, lost savings, loss of reputation, loss of goodwill, indirect, incidental, punitive, special or consequential damages arising out of or in connection with the sale of any products or services by FAYE.io or the use thereof, whether or not such damages are based on tort, warranty, contract or other legal theory, even if FAYE.io has been advised or is aware of the possibilities of such damages.
FAYE.io 's aggregate and cumulative liability towards you under any sale/agreement shall not exceed an amount of ten percent (10%) of the related sale/agreement.
Any claim from you for damages must be notified to FAYE.io within ninety (90) days of the date of the event giving rise to any such claim, and any lawsuit relative to any such claim must be filed within one (1) year of the date of the claim.
9.1 You agree to indemnify and hold FAYE.io, its affiliates, officers, employees, agents, consultants and advisers, harmless from any and all claims, including but not limited damages, legal fees, cost and expenses, from third parties arising in connection with the Products.
10. Force Majeure
10.1 FAYE.io shall not be responsible nor liable to you for any failure to perform its obligations to you as a result of any strikes, work stoppages or labor unrest, earthquakes, fires, floods, storms or other natural disasters, shortages of materials or supplies or availability of goods or inventory, acts of war terrorism, crimes, unrest or violence, shipping or other transportation delays or restraints, acts laws, rules or regulations of any governmental or legal authority or any other cause or circumstance beyond FAYE. Io’s reasonable control whether or not foreseeable at the time of the confirmation of the order from you. In case of such failure set forth above, the performance of FAYE.io 's obligations will be suspended for the period such failure continues, without FAYE.io being responsible or liable to you for any damage resulting thereof.
In the event that the force majeure extends for a period of three (3) consecutive months (or in the event that the delay is reasonable expected by FAYE.io to extend for a period of three (3) consecutive months), FAYE.io shall be entitled to cancel all or any part of the Agreement without any liability towards you.
11. Links to third party websites 11.1 The Platform and the website faye.io may contain links to third-party web sites or services that are not owned or controlled by us. FAYE.io is not liable for such third party sites and assumes no claim of verification of the legal status of such sites, or whether the content featured on such sites are correct, legal and acceptable.
12. Amendments to this agreement
12.1 This Agreement may be updated from time to time. You will be notified of any changes to this Agreement and provided with a 30 days’ time limit to accept the new Agreement. FAYE.io reserves the right to terminate this Agreement if you do not accept the updated Agreement as presented to you within the 30 calendar day time limit.
13.1 If any part of this Agreement is found to be invalid due to mandatory statutory law or a final legal judgment, it shall only affect those parts found to be invalid. The remaining parts of this Agreement will still be enforceable.
14.1 This Agreement has priority over any other terms, discussions, understandings, and agreements between you and FAYE.io.
15. Dispute Resolution
15.1 Any dispute arising out of or in connection with this Agreement, which is not solved amicably, shall be submitted to the exclusive jurisdiction of the courts of Oslo, Norway.
16. Governing Law
16.1 This Agreement is governed by and construed in accordance with the laws of Norway, without regard to its conflict of law principles.
17. Entry into force
17.1 This Agreement enters into force upon your acceptance of this Agreement by ticking off on the box “I am authorized to accept and hereby accept this Agreement on behalf of the customer” on the website faye.io.
18. Changes to terms and conditions